The Community for Contact Center Innovators

Leading your center to a bright future requires a bold vision and a new form of operating. To achieve this, you need insight, clarity and confidence -- and that's precisely what you'll gain from the Forefront community.

It’s time to take control of your frontline and rewrite the rules using Advanced Intraday Automation. It's powering the efficiency, employee engagement and omni-channel service delivery initiatives of a growing list of visionary centers.

Join us at an upcoming Forefront event to discover how your peers are using automation to elevate their centers and careers. Experience first-hand how they're doing it, be inspired by their visions and network the day away.

TOUR DATES:

DALLAS

09/14/2017

GLASGOW

09/26/2017

MANCHESTER

09/28/2017

CHARLOTTE

10/17/2017

DENVER

10/26/2017

MINNEAPOLIS

11/02/2017

IRVINE

11/09/2017

KEY TAKEAWAYS:

At these FREE 1-day events you and your team will learn:

  • Why visionary center leaders view automation as central to their future plans

  • How automation is being used to fuel engagement and productivity initiatives

  • How visionary centers are using
    automation to power next generation sales and service centers

  • What WFM & Ops leaders learned and how it changed their centers and careers

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.” 
- Adam Schmitt, Macy’s

WHAT PEOPLE ARE SAYING

“Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation.”
- Harper Flores, UnitedHealthcare

Phoenix, AZ - 06/21/2017

Orlando, FL - 06/08/2017

Atlanta, GA - 05/02/2017

Toronto, CAN - 04/29/2017

London, UK - 03/16/2017

Chicago, IL - 02/09/2017

Dallas, TX - 09/20/2016

Atlanta, GA - 05/03/2016

Atlanta, GA - 05/03/2016

Dallas, TX - 05/03/2016

SWPP 

4/6/16

8:00pm CST

Join the Automation Movement

Register Today For The 2017 Forefront Tour

FOR MORE INFORMATION, CONTACT ELLEN HOY AT EHOY@INTRADIEM.COM OR CALL 770.595.3733.