IT DOESN’T WORK THAT WAY ANYMORE
It’s time to take control of your frontline and rewrite the rules.
Automation is powering the efficiency and employee engagement initiatives of a growing list of visionary contact centers.
Forefront events are about the automation movement - learning, networking and experiencing how visionary WFM and Ops leaders are moving their centers and careers forward.
At these FREE 1-day events you and your team will learn:
Why visionary center leaders view automation as central to their future plans
How automation is being used to fuel engagement and productivity initiatives
How visionary centers are using
automation to power next generation sales and service centers
What WFM & Ops leaders learned and how it changed their centers and careers
“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”
- Adam Schmitt, Macy’s