The Community for Contact Center Innovators
Leading your center to a bright future requires a bold vision and a new form of operating. To achieve this, you need insight, clarity and confidence -- and that's precisely what you'll gain from the Forefront community.
It’s time to take control of your frontline and rewrite the rules using Advanced Intraday Automation. It's powering the efficiency, employee engagement and omni-channel service delivery initiatives of a growing list of visionary centers.
Join us at an upcoming Forefront event to discover how your peers are using automation to elevate their centers and careers. Experience first-hand how they're doing it, be inspired by their visions and network the day away.
At these FREE 1-day events you and your team will learn:
Why visionary center leaders view automation as central to their future plans
How automation is being used to fuel engagement and productivity initiatives
How visionary centers are using
automation to power next generation sales and service centers
What WFM & Ops leaders learned and how it changed their centers and careers
“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”
- Adam Schmitt, Macy’s