The Community for Contact Center Innovators

The Community for
Contact Center Innovators

Leading your center to a bright future requires a bold vision and a new form of operating. To achieve this, you need insight, clarity and confidence -- and that's precisely what you'll gain from the Forefront community.

Leading your center to a bright future requires a bold vision and a new form of operating. To achieve this, you need insight,
clarity and confidence -- and that's precisely what you'll gain from the Forefront community.

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative
format made it a unique and beneficial experience.” 

- Adam Schmitt, Macy’s
“Forefront is a great opportunity to learn first-hand how contact centers 
are thinking differently to get things done through automation.”

- Harper Flores, UnitedHealthcare
“Forefront is a one of a kind community for contact
center leaders. It’s a great forum for the growing automation movement
and sharing best practices.”

 - David Barbuto, VP Customer Solutions
“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.” 

- Adam Schmitt, Macy’s
“Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation.”

- Harper Flores, UnitedHealthcare
“Forefront is a one of a kind community for contact
center leaders. It’s a great forum for the growing automation movement and sharing best practices.”

 - David Barbuto, VP Customer Solutions

It’s time to take control of your frontline and rewrite the rules using Advanced Intraday Automation. It's powering the efficiency, employee engagement, and omni-channel service delivery initiatives of a growing list of visionary centers. 

Join us at an upcoming Forefront event to discover how your peers are using automation to elevate their centers and careers. Experience first-hand how they're doing it, be inspired by their visions, and network the day away.

Key Takeaways

Visionary Leaders

View automation as central
to future plans

How  Automation

Results in significant
cost reduction

What WFM & Ops 

Leaders learned about
the possibilities for their centers and careers

How Contact Centers

Power next-generation
sales and service centers

Visionary Leaders

View automation as central to future plans

How  Automation

Results in significantcost reduction

What WFM & Ops 

Leaders learned about the possibilities for their centers and careers

How Contact Centers

Power next-generation sales
and service centers

Key Takeaways

Visionary Leaders

View automation as central
to future plans

How  Automation

Fuels productivity 
and development

What WFM & Ops 

Leaders learned about
the possibilities for their centers and careers

How Contact Centers

Power next-generation
sales and service centers

Visionary Leaders

View automation as central to future plans

How  Automation

Results in significantcost reduction

What WFM & Ops 

Leaders learned about the possibilities for their centers and careers

How Contact Centers

Power next-generation sales and
service centers

Here’s a sneak peek from one of
the presenters, Dave Thrailkill.

Thank you!

The video is on its way to your inbox!

Conference Dates

What People Are Saying

Community Members

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Citi
Colony Brands
Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*trade
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
Home Depot
Hyatt Hotels
JPMorgan Chase
Kohl's
Language Line
Liberty Mutual
Lowe's
Macy's
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential 
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Sprint
Squaretrade
Staples
SunTrust
TD Bank
TD Canada Trust
TD Financial
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

JOIN THE AUTOMATION MOVEMENT

Register Today For The 2017 Forefront Tour