GLOBAL GATHERINGS
FOR CONTACT CENTER INNOVATORS

As contact centers increase in complexity, goals are at greater risk. Especially when operating at the status quo. Innovative leaders at large global brands are taking action, turning to the only solution that meets their challenge - Real-Time Automation.

Join fellow innovators at a Forefront event to learn
what real-time automation can mean for your business.
Join fellow innovators at a Forefront event to learn what real-time automation can mean for your business.
Key topics will include how companies:
  • Save tens of millions a year with real-time automation
  • Receive rapid payback and increasing value over time by using a proven Blueprint for Success
  • Strategically align with IT to integrate the real-time platform with ACD and WFM systems, with minimal IT resources
  • Meet a variety of cost savings and employee engagement goals with proven automated use cases
  • Turn WFM into an advocate and strategic partner within the business
“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”

- Adam Schmitt, Macy’s
“Forefront is a great opportunity to learn first-hand how contact centers 
are thinking differently to get things done through automation.”

- Harper Flores, UnitedHealthcare
“Forefront is a one of a kind community for contact center leaders. It’s a great
forum for the growing automation movement and sharing best practices.”

- David Barbuto, VP Customer Solutions

2018 Fall Tour

Dates Coming Soon!

Event Dates

DENVER

11/06/18

Register today

JACKSONVILLE

10/25/18

Register today

What People Are Saying

Community Members

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Citi
Colony Brands
Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*trade
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
Home Depot
Hyatt Hotels
JPMorgan Chase
Kohl's
Language Line
Lowe's
Macy's
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential 
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Sprint
Squaretrade
Staples
SunTrust
TD Bank
TD Canada Trust
TD Financial
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

JOIN THE AUTOMATION MOVEMENT

Register Today For The 2018 Forefront Tour